Terms of Service

1. Agreement

These Terms of Service (“Terms”) form a legally binding agreement between you and Struqt (“Struqt”, “we”, “us” or “our”) governing your access to and use of the Struqt website, applications, reports, APIs and related services (together, the “Service”).

By creating an account, subscribing, or otherwise accessing any part of the Service, you confirm that you have read, understood and agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use the Service.

If you are using the Service on behalf of an organisation, you confirm that you have authority to bind that organisation to these Terms, in which case “you” includes that organisation.

2. Eligibility and account

You must be at least 18 years old and able to enter into a binding contract.
You must provide accurate, current and complete information when registering and keep it up to date.
You are responsible for maintaining the confidentiality of your sign-in credentials and for all activity that occurs under your account.
Account credentials are personal to the registered user. You must not share your login or allow another person to use your account.
You must notify us immediately at [email protected] if you suspect unauthorised access to your account.

3. The Service

Struqt provides software-based preliminary planning feasibility information for properties in Australia, generated from publicly available government open data, third-party data sources, and our own architect-authored interpretations.

The Service is offered as a software-as-a-service product on a subscription basis, with feature sets that vary by plan. The current features and limits of each plan are displayed on our pricing pages and within the Service. We may add, modify, re-tier or remove features over time without notice; where a change materially reduces a feature you have already paid for, we will notify you and offer a reasonable remedy (such as a pro-rata credit or refund).

The Service is generally available 24 hours a day but may be unavailable during maintenance windows or due to events beyond our reasonable control. We do not guarantee continuous, uninterrupted or error-free operation.

3.1 Cookies and analytics

The Service uses cookies and equivalent browser storage, and sends product analytics and error telemetry to a small number of third-party providers. The categories, the providers, the data sent, and your controls are described in our Privacy Policy. Analytics is on by default and can be turned off at any time from /settings/privacy. Marketing cookies and marketing emails are off by default and require your express opt-in.

4. Subscriptions, billing and refunds

4.1 Subscription plans

Paid plans grant you a non-exclusive, non-transferable right to access the features made available on that plan during the paid period. Plans renew automatically at the end of each billing cycle (monthly or annual, as selected) at the then-current price, unless cancelled in line with section 4.4.

4.2 Pricing and taxes

All prices are quoted in Australian dollars (AUD) unless otherwise specified. Prices are inclusive of GST where applicable. We may change pricing for future billing cycles; we will provide reasonable notice of any price increase before it takes effect, and you may cancel before the change applies.

4.3 Payment processing

Payments are processed by a third-party payment processor and are subject to that processor’s terms and privacy practices. We do not store your full payment card details. If a payment fails, we may suspend or downgrade your access until the outstanding amount is paid.

4.4 Cancellation

You can cancel your subscription at any time from your account settings or by emailing [email protected]. Cancellation takes effect at the end of your current billing cycle. You retain access to paid features until that date. We do not provide pro-rata refunds for partial billing cycles, except where required by law or section 4.5.

4.5 Refunds

Reports and other digital outputs of the Service begin to be supplied to you as soon as your search completes or your subscription is activated. Subject to your rights under the Australian Consumer Law, fees paid for accessed or activated digital services and reports are not refundable.

Nothing in these Terms excludes, restricts or modifies your rights under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)). Where the Australian Consumer Law applies, the consumer guarantees cannot be excluded and you may be entitled to a remedy, including a refund, replacement or repair for a major failure;
Goodwill refunds outside the circumstances mandated by law are at our sole discretion. Identifying isolated errors, omissions or differences of interpretation within an otherwise functional report is not by itself a basis for a refund.

4.6 Report credits and top-ups

Paid plans include a monthly allowance of report credits which resets at the start of each billing cycle. Unused allowance credits do not roll over from one cycle to the next.

You may also purchase additional report credits (“top-ups”), including through the Pay-as-you-go bundle, on any plan. Purchased top-up credits do not expire and carry over across plan changes, renewals and cancellation; they are used only after your monthly allowance for the cycle is exhausted. All credits are non-transferable, have no cash value, and (other than your rights under the Australian Consumer Law) are not redeemable for cash.

We may also offer free trials or promotional credits from time to time. These may be modified or revoked at any time prior to redemption, and a trial converts to a paid subscription at the end of the trial period unless cancelled beforehand.

4.7 Plan changes, upgrades and downgrades

You can change your plan at any time from your account settings. When you upgrade, the change takes effect immediately and we charge a prorated amount for the remainder of your current billing cycle - calculated and shown to you before you confirm - and your new monthly allowance becomes available straight away. When you downgrade to a lower plan, switch from annual to monthly billing, or move to Pay-as-you-go, the change takes effect at the end of your current billing cycle and you keep your current plan and credits until then. Your purchased top-up credits are retained through any plan change.

5. Acceptable use

You may use the Service only for its intended purpose: assessing planning feasibility for properties in connection with your own genuine professional or personal property activities. You must not, and must not permit any other person to:

Access or use the Service in any manner that breaches Australian law, infringes the rights of others, or is fraudulent, deceptive, harassing or harmful;
Reverse engineer, decompile, disassemble, or attempt to derive source code or underlying data structures from the Service, except to the minimum extent permitted by mandatory applicable law;
Scrape, crawl, harvest, automatically extract, mirror, frame, or otherwise systematically collect data, content, reports, interpretations, or output from the Service, whether by manual or automated means;
Circumvent, disable, defeat or attempt to circumvent any access controls, authentication, rate limits, billing controls, watermarking, content gating, or security mechanism of the Service;
Resell, sublicense, redistribute, syndicate or commercially exploit any reports, interpretations or content obtained from the Service except as expressly permitted by your subscription plan or under a separate written agreement with us;
Share account credentials, allow concurrent use by multiple individuals on a single seat, or use the Service for purposes that, by volume or frequency, are materially inconsistent with normal individual or seat-level use;
Submit false, misleading, or unauthorised information, or input data that you do not have the right to submit;
Upload or transmit any content that contains viruses, worms, malware, or any other code intended to disrupt, damage, or limit the functioning of any software, hardware or telecommunications equipment;
Use the Service or its outputs to develop, train, fine-tune, evaluate or benchmark any AI or machine-learning system;
Use the Service or its outputs to compile a database, atlas, registry or substitute product that replicates or substantially reproduces the Service or any material part of it;
Probe, scan, attack or test the vulnerability of the Service or any associated system without our prior written authorisation under a coordinated disclosure arrangement.

We may monitor use for compliance with these Terms. We may apply rate limits, may require additional verification (including identity verification), and may suspend, restrict or terminate accounts engaged in conduct that we reasonably believe breaches this section.

6. Intellectual property

6.1 Our content

The Service, including all software, designs, branding, text, interpretations, commentary, scoring methodologies, diagrams, scenarios, datasets compiled by us, and the look and feel of the Service, is owned by Struqt or its licensors and is protected by copyright, trade-mark, database, confidentiality and other laws.

Subject to your compliance with these Terms and your subscription plan, we grant you a limited, non-exclusive, non-transferable, revocable licence to access the Service and to use the reports we generate for you for your own internal business or personal property purposes only. No other rights are granted by implication or otherwise.

6.2 Reports and outputs

Reports generated for you may be saved within your account, downloaded, printed, and shared with your professional advisers (such as your conveyancer, planner, architect, broker or accountant) on a confidential basis in connection with the specific property to which the report relates. Broader resale, syndication, public posting, white-label distribution, or use as part of a competing or substitute service requires our prior written consent. Where a subscription plan permits white-labelling or branded export, you may apply your branding within the limits of that plan and only for the property to which the report relates.

6.3 Third-party data

The Service incorporates data licensed from third parties, including publicly available Australian government open datasets. Your use of such data is subject to the terms of the relevant licences, which we acknowledge within the authenticated section of the Service. You must observe attribution and use restrictions imposed by those licences.

6.4 Your content

You retain ownership of any content you submit to the Service (such as notes, financial assumptions, addresses you choose to search, screenshots, or feedback). By submitting content, you grant Struqt a non-exclusive, worldwide, royalty-free licence to host, store, process, reproduce, display and use that content as reasonably necessary to provide and improve the Service to you, and to comply with our legal obligations. We will only use de-identified or aggregated data for external purposes.

6.5 Feedback

If you send us feedback, suggestions or ideas about the Service, you grant us an irrevocable, perpetual, royalty-free, transferable licence to use them without restriction or compensation.

7. Disclaimers

7.1 Not professional advice

Struqt provides preliminary, informational, general feasibility guidance only. It does not constitute, and is not a substitute for, professional planning, legal, architectural, engineering, surveying, valuation, taxation, financial, construction or other professional advice. Reports are not formal planning assessments, are not endorsed by any council or government department, and must not be relied on as the sole basis for any decision relating to property purchase, sale, valuation, lending, development, building approval or planning application.

You should obtain advice from a qualified professional and confirm any matter with the relevant council or planning authority before making a financial, contractual or development decision. Many factors that are site-, owner- or project-specific cannot be evaluated by an automated service and require professional inspection and judgement.

7.2 Data accuracy and currency

The Service is built on government and other third-party datasets, which are provided by their respective publishers and may contain errors, omissions, lags or ambiguities outside our control. Planning rules, zone codes, overlays, and related policies are also subject to change. We make no warranty as to the accuracy, completeness, currency or fitness for purpose of any data surfaced through the Service. Information should be verified with authoritative sources before being relied on.

7.3 Cost, financial and market estimates

Any cost estimates, market values, rental yields, sensitivity analyses and other financial outputs in the Service are general estimates derived from published data and indicative assumptions. They are not appraisals, valuations or formal quotes. Actual market and project outcomes will vary based on factors that are outside our knowledge or control.

7.4 Third-party data and links

The Service may surface or link to third-party content, datasets and services. We are not responsible for the accuracy, completeness, availability, currency or content of third-party material. Inclusion of a third-party link or attribution does not constitute endorsement.

7.5 “As is”

Except for any guarantees that cannot be excluded under the Australian Consumer Law or other applicable law, the Service is provided “as is” and “as available”, without warranties of any kind, whether express, implied, statutory or otherwise, including any warranties of merchantability, fitness for a particular purpose, accuracy, or non-infringement.

8. Limitation of liability

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy you may have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) or any other applicable law that cannot be excluded. Where our liability for breach of a non-excludable consumer guarantee can be limited, our liability is limited (at our option) to the supply of the services again or the cost of having the services supplied again.

Subject to the above, to the maximum extent permitted by law:

We are not liable for any indirect, incidental, special, consequential, punitive or exemplary loss or damage, including loss of profits, revenue, data, goodwill, business opportunity, or anticipated savings, however caused.
We are not liable for any loss arising from your reliance on the outputs of the Service, decisions you make in connection with property acquisition or development, the conduct of any third party, the accuracy of underlying government or third-party data, or the unavailability of the Service.
Our aggregate liability to you, in contract, tort (including negligence), under statute or otherwise, arising out of or in connection with the Service or these Terms, is limited to the total fees you have paid to us for the Service in the twelve (12) months immediately preceding the event giving rise to the claim, or AUD $50 if you have paid no fees.

9. Indemnity

You agree to indemnify and hold harmless Struqt and its directors, officers, employees and contractors from and against any loss, liability, claim, demand, damage, cost or expense (including reasonable legal fees) arising from or in connection with:

your breach of these Terms or any applicable law;
your use or misuse of the Service or its outputs;
any content you submit to or through the Service;
any claim by a third party arising from data or addresses you submit to the Service, including any allegation that the search, report, or any onward use breached that person’s privacy or other rights;
your distribution, sharing, or onward use of any report or output beyond the scope permitted by these Terms or your subscription plan; or
your infringement of any third-party right.

This indemnity is reduced proportionally to the extent the relevant loss is caused or contributed to by us.

10. Suspension and termination

You may close your account at any time. We may suspend, restrict or terminate your access to the Service immediately and without prior notice if:

we reasonably believe you have breached these Terms (including section 5);
required to do so by law or by a regulatory authority;
your payments are overdue or disputed without good cause;
your use of the Service poses a security, operational or legal risk to us or to other users; or
we discontinue the Service or a material part of it.

On termination, your right to access the Service ceases and any saved reports, shortlists or content within your account may be deleted. We may retain information as set out in our Privacy Policy or as required by law. Sections that by their nature should survive termination (including sections 6, 7, 8, 9, 11 and 12) will survive.

11. Changes to these Terms

We may amend these Terms from time to time. The current version will always be available at this URL with the “Last updated” date shown above. For material changes, we will notify you by email and/or by a prominent in-product notice before the changes take effect. Changes will not apply retrospectively to any matter arising before the effective date. Continuing to use the Service after an update takes effect constitutes acceptance of the updated Terms.

12. General

12.1 Governing law and jurisdiction

These Terms are governed by the laws in force in New South Wales, Australia, and the laws of the Commonwealth of Australia. You and we submit to the non-exclusive jurisdiction of the courts of New South Wales and the federal courts of Australia, except where applicable consumer law preserves your right to bring proceedings in your local jurisdiction.

12.2 Force majeure

We are not liable for any failure or delay in performing our obligations under these Terms to the extent caused by an event beyond our reasonable control, including natural disaster, fire, flood, pandemic, act of government, war, terrorism, civil unrest, internet or telecommunications failure, denial of service attack, or third-party service disruption.

12.3 Severability

If any provision of these Terms is found by a court or tribunal to be invalid or unenforceable, that provision will be read down to the minimum extent necessary, or severed, and the remaining provisions will continue in full force.

12.4 Waiver

A failure or delay by us to exercise any right under these Terms is not a waiver of that right.

12.5 Assignment

You may not assign or transfer your rights under these Terms without our written consent. We may assign these Terms to an affiliate or in connection with a merger, acquisition, financing or sale of assets, on notice to you.

12.6 Entire agreement

These Terms, together with our Privacy Policy and any plan-specific terms or order forms we agree with you in writing, constitute the entire agreement between you and us regarding the Service and supersede any prior arrangement on the same subject. Any reseller, partner, enterprise, or other written agreement we sign with you supersedes these Terms to the extent of any inconsistency.

12.7 Notices

We may give you notices by email to the address associated with your account, by in-product message, or by posting to the Service. You may give us notice by email to [email protected].

13. Contact

For questions about these Terms or the Service, contact us at [email protected]. For privacy-related queries, see our Privacy Policy.